服务条款

Article 1 (Purpose)

These Terms of Service set forth the rights, obligations, responsibilities, and other necessary matters between LIT (Life is Travel, hereinafter "the Business"), operated by sole proprietor LIT-LIFEISTRAVEL, and users regarding the luggage storage brokerage service and related services provided through the LIT platform.

Article 2 (Definitions)

The terms used in these Terms are defined as follows:

• • "Service" refers to the luggage storage brokerage platform service and all incidental services provided by the Business through mobile applications (iOS, Android) and the website (https://www.lifeistravel.io).
• • "User" refers to all persons who use the Service under these Terms, including members, non-members, and store partners.
• • "Member" refers to a user who has completed the membership registration procedure and been granted an account.
• • "Non-member" refers to a user who uses the Service through simple identity verification procedures such as phone number verification, without membership registration.
• • "Customer" refers to members and non-members who reserve and use the luggage storage service through the Service.
• • "Store Partner" (hereinafter "Partner") refers to an independent business operator who has signed a separate partner agreement with the Business and provides luggage storage services to customers using available space in their store.
• • "Reservation" refers to the procedure where a customer applies for luggage storage at a specific partner store through the Service, and the partner approves it.
• • "Stored Items" refers to luggage, bags, and other items entrusted by customers to partner stores for storage.
• • "Storage Fee" refers to the amount paid by customers as consideration for using the luggage storage service, based on the rate criteria displayed within the Service.
• • "Promotion" refers to all benefits provided by the Business for marketing purposes, including coupons, discount codes, points, and reward credits.
• • "Payment Gateway" refers to the electronic payment agent (Toss Payments Co., Ltd.) contracted by the Business to process payments within the Service.

Terms not defined in this Article shall follow the relevant laws and general commercial practices.

Article 3 (Effect and Amendment of Terms)

• ① These Terms take effect by being posted within the Service or otherwise notified to users.
• ② The Company may amend these Terms within the scope that does not violate relevant laws including the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and the Act on Promotion of Information and Communications Network Utilization and Information Protection.
• ③ When the Business intends to change the Terms, it will specify the changes and effective date and notify users through service announcements, email, push notifications, etc., from 7 days before the effective date (30 days before in case of changes unfavorable to users).
• ④ If users do not agree to the amended Terms, either the Business or the user may terminate the service use agreement.

Article 4 (Service Description)

① The contents of the Service provided by the Business are as follows:

• Luggage Storage Brokerage Service: Mediating luggage storage transactions between customers and partners
• Store Search Service: Providing nearby partner store information based on user location
• Reservation and Payment Service: Receiving luggage storage reservations and processing electronic payments
• Usage History Management: Viewing reservation status, storage status, payment history, etc.
• Customer Support Service: Receiving inquiries and mediating disputes

② The Company is not the direct provider of luggage storage services, but a platform business operator that mediates transactions between customers and partners. The direct provider of luggage storage services is the partner, and the primary responsibility for physical storage and management of stored items lies with the partner.

③ The available service area is primarily Seoul, Republic of Korea, and may change as the Business expands its business.

Article 5 (Conclusion of Service Use Agreement)

• ① Membership Registration: The service use agreement is concluded when the user agrees to these Terms and the Privacy Policy and applies for membership, and the Business approves it.
• ② Non-member Use: Non-members may use the Service through simple identity verification procedures such as phone number verification without membership registration. Non-members are deemed to have agreed to these Terms and the Privacy Policy upon reservation and payment.
• ③ The following restrictions may apply to non-members:
  • Usage history can only be viewed through verification of the phone number used at the time of reservation.
  • Member-exclusive benefits such as coupons and rewards may be restricted.
  • Reservation changes and cancellations are processed through verification of the reservation number issued at booking and phone number verification.
• ④ Upon membership registration, users must provide the following information:
  • Customers: Name, phone number, email address (information provided by the platform for social login)
  • Partners: Business name, business registration number, representative name, store address, contact information, settlement account information
• ⑤ The Company may refuse membership applications or terminate the service use agreement after the fact in the following cases:
  • When stealing another person's information or providing false information
  • When a child under 14 applies for membership without legal guardian consent
  • When a person who previously lost membership due to violation of these Terms applies for re-registration
  • When applying for the purpose of violating relevant laws or undermining public order

Article 6 (Service Use - Reservation, Storage, and Pickup Procedures)

① The procedures for using the luggage storage service are as follows:

1. [Store Search] Customers search for nearby partner stores in the app or web based on location.
2. [Reservation Request] Select desired storage store, storage start and end times, and quantity and size of items to request a reservation.
3. [Payment] Pay the storage fee using the payment method registered in the Service when requesting a reservation.
4. [Reservation Confirmation] When the partner approves the reservation, it is confirmed and confirmation notification is sent to the customer.
5. [Drop Off] Visit the partner store at the reserved time, drop off the luggage, and confirm the start of storage through the app.
6. [Pickup] Visit the partner store by the reserved end time, pick up the luggage, and confirm pickup completion through the app.

② Reservation and Payment by Non-members: Non-members may use the Service without membership registration through the following procedures:

• Enter phone number at the time of reservation and complete identity verification.
• Proceed with payment after agreeing to the Terms of Service and Privacy Policy.
• Reservation confirmation and storage-related guidance are sent via SMS/notification messages to the entered phone number.
• Reservation lookup, changes, and cancellations are processed through verification of reservation number and phone number.

③ Customers must accurately describe the contents, quantity, and size of stored items at the time of reservation. If the actual stored items differ from the reservation, the partner may refuse storage.

④ The following items are prohibited from storage and customers must not include them in stored items:

• Cash, securities, precious metals, jewelry, and other high-value valuables
• Important identity documents such as passports and ID cards (excluding copies)
• High-value electronic devices such as laptops, tablets, cameras (each worth KRW 500,000 or more)
• Perishable food and living organisms
• Hazardous materials such as flammable, explosive, or toxic substances
• Illegal drugs, weapons, and other items prohibited from possession by law
• Items that emit odors or may damage other stored items

⑤ If the customer does not pick up stored items by the reserved pickup time, additional storage charges may be imposed.

⑥ If the customer does not pick up stored items within 7 days from the date of drop-off, the Business will send a notice urging pickup, and if the items are not picked up after 30 days from the notice, the Business may dispose of the stored items in accordance with the Civil Act and related laws.

Article 7 (Payment and Fees)

• ① Storage fees are calculated based on the size of stored items (small, medium, large, etc.) and storage time. Specific fees are posted within the Service.
• ② Payments are processed through Toss Payments, and available payment methods are as follows:
  • Credit cards and debit cards
  • Simple payment (Toss Pay, KakaoPay, NaverPay, etc.)
  • Other payment methods additionally supported by the Business
• ③ Non-member Payment: Non-members are charged using the payment method entered at reservation, and payment receipts and details are sent to the entered phone number or email.
• ④ Storage fee payment is made at the time of reservation request, and if the reservation is not confirmed or is canceled, refunds are processed pursuant to Article 8.
• ⑤ Additional fees for overdue storage are automatically charged to the registered payment method at the end of storage.
• ⑥ The Company settles with the partner after deducting platform commissions from the storage fee. Settlement cycles and methods follow separate agreements between the Business and the partner.
• ⑦ The Company may change fee policies, and will notify within the Service at least 7 days before the effective date of changes.

Article 8 (Cancellation and Refund Policy)

① The refund standards based on customer reservation cancellation are as follows:

• ② Non-member Cancellation and Refund: Non-members may cancel reservations through verification of reservation number and phone number, and refund standards are applied identically to members. Refunds are processed using the payment method used at the time of payment.
• ③ Refund of Payments with Promotions/Coupons: Refunds for payments with discounts applied through promotions or coupons are based on the actual amount paid by the customer, excluding the discount amount. Whether used coupons or points are reissued is determined according to the refund reason and coupon policy.
• ④ Partial Storage Time Refund: After luggage has been dropped off, partial refunds for shortened storage time are not provided. However, in cases where service use is impossible due to company causes such as service failures, refunds equivalent to the unused time will be issued.
• ⑤ Insurance Processing: If the Business has subscribed to platform-level liability insurance, coverage details and processing procedures will be notified separately. For incidents eligible for insurance processing, insurance procedures take precedence and the Business cooperates for prompt handling.
• ⑥ As a rule, refunds are processed using the original payment method, and refund processing may take 3 to 7 business days depending on the payment method.
• ⑦ The Company complies with refund-related provisions stipulated in the Act on the Consumer Protection in Electronic Commerce and related laws.

Article 9 (User Obligations)

① Users must not engage in the following acts:

• Providing false information when registering as a member or changing information
• Stealing another person's personal information, account, or payment method
• Using information obtained through the Service for commercial purposes without prior approval from the Business
• Intentionally interfering with the operation of the Service or impairing its stability
• Engaging in non-storage activities or disturbing order at the partner store
• Including prohibited items in stored items
• Violating relevant laws, these Terms, and the use policies announced by the Business

② Customers have the obligation to provide accurate information about the contents of stored items.

③ Partners have the obligation to store items with the care of a good manager, maintain accurate store information, and appropriately manage the hygiene and safety of the storage space.

Article 10 (Company Obligations)

• ① The Company makes its best efforts to provide continuous and stable service in accordance with relevant laws and these Terms.
• ② The Company protects users' personal information in accordance with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, and establishes and discloses a separate Privacy Policy.
• ③ The Company takes appropriate action when opinions or complaints received from users in connection with service use are deemed legitimate.
• ④ The Company manages and supervises partners to maintain service quality standards.

Article 11 (Responsibility for Stored Items)

• ① The primary responsibility for physical storage and management of stored items lies with the partner. As a platform intermediary, the Business does not bear responsibility for direct storage and management of stored items.
• ② If stored items are lost, damaged, or destroyed due to the partner's intent or gross negligence, the partner is responsible for compensating the customer for the damages.
• ③ The maximum compensation limit per stored item is KRW 500,000. However, this limit does not apply in cases of damages caused by the partner's intent.
• ④ Compensation liability is exempted or limited in the following cases:
  • Damages caused by storage of prohibited items
  • Cases where the customer falsely declared the contents or value of stored items
  • Damages caused by the nature or defects of stored items
  • Damages caused by force majeure such as natural disasters
  • Cases where the partner has fulfilled the duty of care of a good manager
• ⑤ Objections regarding loss or damage of stored items must be filed with the Business within 3 days from the date of pickup of stored items.

Article 11-2 (Relationship Between the Business and Store Partners)

• ① Store partners are independent business operators, and the relationship between the Business and store partners is not a delegation, agency, employment, or partnership relationship, but a platform use contract relationship.
• ② Actual performance of luggage storage services, including store operation, storage space management, customer service, and adherence to business hours, is performed at the store partner's responsibility and expense.
• ③ When registering store partners, the Business performs basic qualification verification such as confirming business registration certificates, reviewing business viability, and conducting store inspections, but does not guarantee each individual service performance or outcome by store partners.
• ④ When users have complaints or disputes regarding the service quality, response, or hygiene of store partners, the Business will faithfully mediate upon notification to customer support. However, the Business does not bear direct responsibility for the outcome of disputes, but takes reasonable measures such as requesting corrections from store partners or terminating contracts.
• ⑤ Damages caused to users by the intent or gross negligence of store partners are directly compensated by the store partner. The Company cooperates for user protection through insurance subscription and dispute mediation.

Article 12 (Disclaimer)

• ① The Company is exempt from liability when service cannot be provided due to natural disasters, causes attributable to third parties such as payment gateways or telecommunications operators, regular service maintenance, or causes attributable to users. However, this does not apply in cases caused by the Business's intent or gross negligence.
• ② As a platform intermediary, the Business does not guarantee the quality, safety, or legality of luggage storage services provided by partners. However, the Business performs basic qualification verification when registering partners and bears related responsibility in cases of the Business's intent or gross negligence.
• ③ The Company has no obligation to intervene in disputes arising between users or between users and third parties mediated by the Service, and is not responsible for compensating damages arising therefrom. However, the Business sincerely makes efforts to mediate dispute resolution.

Article 13 (Use of Location Information)

• ① The Company collects and uses users' location information in accordance with the Act on the Protection and Use of Location Information to provide customers with information about nearby partner stores.
• ② Location information is used for nearby store search and distance-based sorting, route guidance to stores, and confirmation of available service areas.
• ③ Users may withdraw consent to the collection and use of location information at any time. However, withdrawal of consent may restrict some service uses such as location-based store search.

Article 14 (Intellectual Property Rights)

Copyright and intellectual property rights to the Service belong to the Business. "Life is Travel", "릿", "LIT", and related logos and service marks are trademarks of the Business and may not be used without prior written consent of the Business.

Article 15 (Service Restrictions and Suspensions)

• ① The Company may restrict or suspend all or part of the Service due to reasons such as facility maintenance, power outages, usage surges, natural disasters, or business decisions.
• ② When restricting or suspending the Service, users will be notified in advance. If prior notification is impossible due to urgent reasons, the situation will be promptly notified afterward through app push notifications, website announcements, or SMS.
• ③ If users are unable to use the storage service they have already paid for due to service suspension, the Company will fully refund the amount equivalent to the unused time. If the service is suspended after a confirmed reservation has been paid for but before storage begins, the full payment amount will be refunded.
• ④ When the Service is finally terminated, users will be notified at least 30 days before the termination date, and unprocessed reservations will be fully refunded.

Article 16 (Use Restrictions and Account Suspension)

• ① The Company may restrict service use or suspend or delete accounts when users violate the obligations of these Terms, interfere with service operation, infringe on others' rights, or engage in fraudulent acts such as false reservations.
• ② Before taking restrictive action, the Business will notify the user of the reason and provide an opportunity to explain. However, in urgent cases, action may be taken first and notified afterward.

Article 17 (Member Withdrawal)

• ① Members may request membership withdrawal at any time through the settings menu within the Service or by contacting customer support.
• ② If there are reservations in progress, withdrawal is processed after completion or cancellation of those reservations.
• ③ Upon completion of withdrawal, the member's personal information is processed in accordance with the Personal Information Protection Act and the Business's Privacy Policy.
• ④ When re-registering with the same information after withdrawal, previous usage history and benefits will not be restored.

Article 18 (Personal Information Protection)

The Company collects, uses, stores, and destroys users' personal information in accordance with relevant laws including the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection. Specific details are governed by the Privacy Policy.

Article 19 (Dispute Resolution and Jurisdiction)

• ① When disputes arise in connection with these Terms, the Business and users will endeavor to resolve them amicably through mutual consultation.
• ② If not resolved through consultation, users may use mediation by the Korea Fair Trade Commission's dispute mediation body or damage relief procedures of the Korea Consumer Agency in accordance with the Act on the Consumer Protection in Electronic Commerce.
• ③ Lawsuits regarding these Terms shall be filed at the competent court in accordance with the Civil Procedure Act.
• ④ The laws of the Republic of Korea shall be the governing law for disputes regarding these Terms and use of the Service.

Article 20 (Miscellaneous)

Matters not specified in these Terms and the interpretation of these Terms shall be governed by relevant laws including the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, as well as commercial customs.

Supplementary Provisions

These Terms take effect on May 1, 2026.